Refund and Returns Policy

At Services on Call, we strive to provide high-quality home and commercial services. We value your satisfaction and aim to be transparent about how we handle refunds and service cancellations.

1. Service Satisfaction & Re-work

Since we provide labor-based services, we do not offer “returns” in the traditional sense. However, we do offer a Service Guarantee:

• If you are unsatisfied with the quality of work performed, please report the issue to us within 24–48 hours of service completion.

• We will send a technician to inspect the work. If the fault lies with our service delivery, we will rectify the issue at no additional labor cost to you.

2. Cancellation Policy

• Before Technician Dispatch: You may cancel or reschedule your booking free of charge up to 2 hours before the scheduled time slot.

• After Technician Dispatch: If you cancel the service once the technician has reached your premises or is en route, a nominal visiting charge may apply to cover the technician’s travel and time.

3. Refund Eligibility

Refunds are processed under the following specific conditions:

• Overpayment: If you were accidentally charged more than the quoted/invoiced amount.

• Non-Performance: If a service was pre-paid online but our technician failed to arrive or provide the service.

• Unresolved Issues: If a technical issue persists after multiple rectification attempts by our team and it is determined that the service cannot be completed.

4. Non-Refundable Items

• Visiting/Inspection Charges: Once a technician has visited your site and provided an inspection/diagnosis, the visiting fee is non-refundable, even if you choose not to proceed with the suggested repair.

• Spare Parts: Any spare parts purchased and installed with your consent are subject to the manufacturer’s warranty and are generally non-refundable once fitted.

5. Refund Process

Once a refund request is approved:

• The refund will be processed back to the original payment method (Bank Account, UPI, or Wallet).

• Please allow 5–7 working days for the credit to appear in your account, depending on your bank’s processing time.

Contact Information

For any questions regarding our Refund and Returns Policy, please reach out to us:

• Business Name: Services on Call

• Address: Office No. 54, Khushi Vihar, Plot No. 39, Manak Nagar, Kanausi, Lucknow, Uttar Pradesh 226005

• Email: servicezoncall@gmail.com

• Phone: +91 7800622577